Iceland (Derby) Contact Number: 01332 365 778

Contact Iceland Derby by calling their in-store customer enquires phone number 01332 365 778 to discuss how to return an unwanted grocery or frozen food item before asking about any ongoing deals at the supermarket.


About Iceland Supermarket

Iceland is a British supermarket chain that sells a range of frozen food items that include packaged vegetables to pre-prepared ready meals and meats. However, the supermarket also sells non-frozen grocery and dairy produce with many of their items priced at £1 each. Iceland also offers an online shopping service and even provides free home delivery on purchases over £20.


Customer Enquiries Contact Number – 01332 365 778

Contact Iceland Derby on the store’s customer enquires telephone number 01332 365 778 to report any problems following a visit to the supermarket. For instance, if there is a problem with your shopping or if you have bought a grocery item that has gone off then you should report the problem in order to claim a refund. If you would like to return your unopened shopping but have lost your receipt as proof of purchase then you should discuss what your options are with a store representative over the phone. Online shoppers in the Derby area may wish to get in touch with a supermarket representative to amend their order after is has been processed or request a specific delivery time so that they can be home to receive it. You should also ask Iceland about any deals that they have in the Derby store as not all offers are listed on the main UK website. Finally, jobseekers can get in touch to discuss how to apply for an Iceland job as the store recruits new staff throughout the year.


Freephone Customer Services – 0800 328 0800

You can contact Iceland on their UK customer services phone number 0800 328 0800 to ask how to apply for an Iceland bonus card or to report a lost card. Alternatively, callers can enquire about any national deals or promotions that are available throughout the country. Finally, if you are unhappy with the service that you have received during a recent visit to Iceland Derby or with the conduct with a member of staff that served you, then you should register a complaint on the freephone customer service number.


Call Costs and Contact Hours

Iceland uses a Derby contact number that will charge callers the same standard per-minute rate as any other local call that is made from a UK mobile or landline telephone. However, you can get in touch with the UK-wide Iceland customer service department free of charge as the helpline uses a 0800 freephone number. The Iceland helpline is available to be contacted during the store’s opening hours of 8am-6pm Monday to Thursday, 8am-8pm Friday, 8am-7pm Saturday and 10.30am-4:30pm on Sundays.


Key Iceland Contact Numbers – at a glance

Iceland Helpline UK Contact Number Opening Hours
Iceland Derby 01332 365 778 8am-6pm Monday to Thursday, 8am-8pm Friday, 8am-7pm Saturday and 10.30am-4:30pm on Sundays
UK Customer Services 0800 328 0800 8am-9pm Monday-Friday, 8am-8pm Saturday and 8am-6pm Sunday


Visit Iceland Derby

If you have been unable to resolve your problem over then phone then you may prefer to make any enquires at the customer enquiries helpdesk during your next visit to the Intu Derby store: Iceland, Intu Derby, 27/, 29 Albion St, Derby, DE1 2PR, United Kingdom.