Waterstones (Derby) Contact Number: 01332 296 997

Call the Waterstones Derby customer services department on their in-store telephone number 01332 296 997 for enquiries about how to return a book or reserve a novel before its release.


About Waterstones

Waterstones is a British book store that has over 275 chains across the United Kingdom. An average Waterstones chain sells around 30,000 different books along with a range of branded stationary and gift items. However, many Waterstones branches, such as their Derby bookstore, also house a café that customers can relax in while they shop.


Derby Customer Services – 01332 296 997

You can call Waterstones Derby on their customer enquiries telephone number 01902 427 219 if you would like to contact a representative from the store to discuss a recent book purchase. For instance, you should ask about the store’s returns policy if you are unhappy with a novel and would like to exchange it for another book. Alternatively, you may wish to get in touch for book recommendations or to ask a Waterstones representative to order in an out of print novel for you to pick up during your next visit to the store. Furthermore, callers can ask for the schedule of upcoming events at the Derby store before registering their attendance at a particular book talk or signing over the phone. Finally, jobseekers can get in touch with Waterstones Derby to check whether there are any job opportunities available before asking about the stages of the application process.


Online Support – 0808 118 8787

You should call Waterstones on their UK freephone online support number 0808 118 8787 to discuss an order you have made from their website. For instance, if you have ordered a book from the online store that has arrived much later than the its delivery estimate then you can ask how to claim for a refund over the phone. Alternatively, callers can ask how to redeem the point on their Waterstones gift card before continuing to make a purchase on their online store.


Waterstones Call Costs and Contact Hours

Waterstones Derby bookstore operates a 01 contact number meaning that callers will only be charged the standard per-minute rate as any other local call from a UK mobile or landline telephone. However, the UK-wide online support helpline offers a freephone service to any UK caller.

The Derby Waterstones has the opening hours of 9am-6pm Monday to Saturday, and 10.30am-4:30pm Sundays, whereas the online support line is available during the hours of 9am-5.30pm Monday to Friday.


Useful Waterstones Contact Numbers – at a glance

Waterstones Helpline UK Contact Number Opening Hours
Derby Store 01332 296 997 9am-6pm Monday to Saturday, 10.30am-4:30pm Sunday
Online Customer Services 0808 118 8787 9am-5.30pm Monday to Friday


Visit Waterstones Derby

If you have time to visit the Derby branch in person then you can ask a bookseller any enquiries about a book or in-store event before continuing to make a purchase: Waterstones, 78-80 St Peters St, Derby, DE1 1SR, United Kingdom.